Warranty Policy

What's covered

Unifoil products are warranted against defects in materials and workmanship for the periods below, starting from the date of purchase from Unifoil (uni-foil.com) or an authorized Unifoil dealer. No registration is needed to activate the warranty.

Product Warranty
Foils and foil components (front wings, masts, fuselages, tails and hardware) and all other Unifoil products not listed below 1 year
Disco Butter, Small Fry and Potato Chip boards 6 months
All other boards, including Foil The World and Nimitz 3 months

The warranty applies to the original purchaser and is not transferable. Keep your order confirmation or dealer receipt as proof of purchase.

Purchases from an authorized Unifoil dealer are covered for the same periods, including dealers that have since closed or stopped carrying Unifoil. Send your claim directly to us with the dealer's receipt.

What's in the box

Front wings, masts, fuselages and tails come with a protective cover. If a cover is missing, email orders@uni-foil.com within 7 days of delivery with your order number and we'll send one. Use the covers to protect your gear from UV, heat and impacts.

Finding your serial number

You'll need the serial number to register your gear or make a warranty claim. Its location varies by product. Look for a sticker, label or etched number on the part or board, including under covers, on the underside and around the mounting or foil track area. If you can't find it, send us a photo of the product and your order number.

What we'll do

If we confirm a defect in materials or workmanship within the warranty period, Unifoil will repair or replace the defective part at our discretion. If the part is no longer available, we'll replace it with a part of equal or greater value. Unifoil covers the cost of the replacement part or repair. A repaired or replacement part is covered for the rest of the original warranty period.

What's not covered

This warranty covers manufacturing defects only. It does not cover:

  • Normal wear and tear, including chips, scratches and small surface cracks in the carbon finish.
  • Impact damage, including hitting rocks, reef, sandbars, the bottom, other riders, boats or your own board.
  • Damage from jumps, airs or crashes.
  • Damage from improper assembly, mounting or overtightening, stripped threads, or hardware not supplied by Unifoil.
  • Corrosion from not disassembling and rinsing the foil. Take it apart after each session and rinse out sand and salt with fresh water.
  • UV and heat damage from improper storage or transport, such as leaving gear in direct sun or a hot car.
  • Repairs, modifications or retrofits made by anyone other than Unifoil.
  • Products used in commercial, rental, school or instructional programs.
  • Products bought second-hand or from a seller that isn't Unifoil or an authorized Unifoil dealer.
  • Damage in shipping. That is a carrier claim, covered in our Shipping Policy.

How to make a warranty claim

  1. Contact us before sending anything back. Submit a claim through our Warranty Claim form or email warranty@uni-foil.com within the warranty period.
  2. Include your order number or proof of purchase, the serial number, a description of the issue, and clear photos or video of the part and the problem.
  3. We'll review the claim. Most can be assessed from photos and video. If we need to inspect the part, we'll issue a Return Authorization (RA) number and return instructions.
  4. If asked, return the part postage paid with your RA number and proof of purchase. Returns without an RA number can't be accepted.
  5. Once we receive and inspect the part, we'll email you with our decision.

You pay to ship the part to us if an inspection is needed. If the claim is approved, Unifoil pays to ship the repaired or replacement part back to you.

Unifoil makes the final decision on coverage once all documentation is received.

Registering your product

Registration isn't required. Registering your gear with its serial number links it to you and makes any future claim faster.

Your rights under local law

This warranty is in addition to any rights you have under the consumer laws of your country or state. Some places don't allow limits on implied warranties or the exclusion of certain damages, so some of the limits above may not apply to you.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Warranty claims: warranty@uni-foil.com

Orders: orders@uni-foil.com

Gear and product questions: support@uni-foil.com

Unifoil USA, Inc., 1603 Capitol Avenue, Suite 310 #A163, Cheyenne, WY 82001, United States