Returns & Refund Policy

Please read carefully before placing your order.

ORDER CANCELLATIONS

We do not accept cancellations once an order has been placed. If you need to make a change or add something, email us as soon as possible at support@uni-foil.com with your order number in the subject line:

#9999 – Change
#9999 – Add On

Please do not place a second order to add parts — email us and we'll update your original order. If a duplicate order is placed and we need to cancel one, a 15% restocking/service fee will be automatically deducted from the refund.

REFUNDS

All sales on www.uni-foil.com are final. We are unable to issue refunds based on a change of mind or because you found the item cheaper elsewhere.

Refunds are only considered in cases where agreed-upon delivery times were missed by more than 30 days. This does not apply to delays caused by circumstances outside Unifoil's control, including force majeure events or carrier failures.

For any refund enquiries, email support@uni-foil.com with your order number.

EXCHANGES & DEFECTIVE ITEMS

We only exchange items in the case of a confirmed manufacturing defect. We do not offer exchanges for fit, preference, or change of mind.

If you believe your item has a defect, email support@uni-foil.com before shipping anything back. Include clear photos and a description of the issue. We'll review and provide a return authorization number if the claim is approved.

Important: Defective products must be returned within 3 months of purchase, postage paid, with a copy of your proof of purchase and your return authorization number. Returns sent without prior authorization will not be accepted or covered under warranty.

INTERNATIONAL ORDERS — DUTIES & TAXES

Unifoil cannot be held responsible for any additional charges applied to your order by your country's customs authority. We will not accept a return of an order if a customer refuses to pay customs or import charges. If a parcel is abandoned at customs, Unifoil will not be held responsible for any loss of funds as a result.

QUESTIONS?

Email support@uni-foil.com text or call +1 (858) 284-8107 with your order number. We're a small team and respond to every message, usually within 1–2 business days.