Shipping policy
Shipping Policy
Your shipping cost is shown at checkout before you pay. Orders within the USA, including Hawaii, Alaska and Puerto Rico, are priced by order value. International orders are priced by weight, box size and destination. Delivery time is processing time plus transit time.
Carriers charge by box size (dimensional weight), not just weight. Foil gear ships in long boxes, so a light wing can cost as much to ship as a much heavier item. Our rates don't include a profit margin on shipping, and on large items shipping often costs us more than we charge.
Processing time
In-stock orders take 1 to 3 business days to process. Transit times below start when the order leaves the warehouse. All orders ship from our warehouse in Huntington Beach, California.
Warehouse hours are Monday to Friday, 10am to 4pm Pacific. Our fulfillment centers handle several brands, so processing can take longer in busy periods. If your order will be delayed, we'll contact you.
When your order ships you'll get an email with tracking. If you don't see it, check your spam folder, then email us and we'll resend it.
Larger orders, such as a foil, mast and board together, may ship in more than one box and arrive on different days with separate tracking numbers. Apparel is printed to order by our print partner and ships separately. If part of your order hasn't arrived a couple of days after the rest, email us and we'll check every package.
Pre-orders and restock dates
Ship and arrival dates for pre-order and restock items are estimates. They depend on the factory's production and freight schedule, which can change.
- We give you the most accurate estimate we have when you order.
- We update you as the item moves through production.
- If a pre-order or restock is delayed more than 2 weeks past the original estimate, we'll email you.
Pre-orders are paid in two parts: a deposit when you order, and the balance once your item arrives at our warehouse. We'll email you when it arrives, before the balance is charged, and your order ships once it's paid.
If an order has both in-stock and pre-order items, the whole order ships together when the pre-order item is ready. If you want the in-stock items sooner, email us and we'll split the order. Additional shipping applies.
USA: contiguous 48 states
Ships from Huntington Beach, California
Standard shipping, usually 2 to 5 business days in transit, by FedEx, UPS or USPS depending on order size.
| Order value (USD) | Shipping |
|---|---|
| $0.00 to $149.99 | $15.00 |
| $150.00 to $499.99 | $30.00 |
| $500.00 to $1,249.99 | $65.00 |
| $1,250.00 to $1,999.99 | $95.00 |
| $2,000.00 to $2,999.99 | $125.00 |
| $3,000.00 and up | $165.00 |
Hawaii, Alaska and Puerto Rico
Ships from Huntington Beach, California
Rates are higher because carrier costs are higher. Transit is usually 3 to 7 business days. Puerto Rico orders ship by USPS.
| Order value (USD) | Shipping |
|---|---|
| $0.00 to $149.99 | $25.00 |
| $150.00 to $499.99 | $50.00 |
| $500.00 to $1,249.99 | $110.00 |
| $1,250.00 to $1,999.99 | $150.00 |
| $2,000.00 to $2,999.99 | $185.00 |
| $3,000.00 and up | $225.00 |
Foil boards
Ships from Huntington Beach, California
Boards ship in their factory carton with a flat shipping charge, added to the rate for the rest of the order. The Nimitz ships to the contiguous 48 states and Hawaii only. Short boards can also ship internationally, with shipping calculated at checkout.
| Board | Contiguous 48 | Hawaii |
|---|---|---|
| Short boards (Disco Butter, Foil The World, Potato Chip, Small Fry) | $75.00 | $125.00 |
| Nimitz 7'5" | $175.00 | $225.00 |
International
We ship to Canada, Australia, New Zealand, the UK, Europe and over 100 other countries from Huntington Beach through our shipping partner, OpenBorder. Shipping is calculated at checkout from your destination and order size and shown in your local currency. Every international order ships express with full tracking, and most arrive 3 to 7 business days after leaving the warehouse.
Import duties and VAT/GST are calculated and collected at checkout, so there is nothing more to pay on delivery. If the duties charged at the border are higher than the amount collected at checkout, you won't be asked to pay the difference.
If your country isn't available at checkout, email orders@uni-foil.com.
Duties, customs and import taxes
Duties and import taxes on international orders are calculated and paid at checkout, so you won't owe anything on delivery.
- We won't mark orders as gifts or under-declare the value of a shipment.
- If a parcel is refused or abandoned at customs, we are not responsible for the loss.
- We can't accept a return on an order where customs or import charges were refused.
Delivery requirements
Signature. Higher-value orders, international orders and orders shipping outside the contiguous 48 states may require a signature, at our discretion. If no one is available, the carrier will usually leave a notice and try again or hold the package for pickup.
PO boxes and military addresses. Our carriers can't deliver to PO boxes or APO/FPO addresses. Please use a street address. Orders with one of these addresses may be delayed or cancelled while we contact you for a deliverable address.
Undeliverable shipments
Check that your shipping address and contact details are correct at checkout, and respond if the carrier or our team contacts you about delivery.
If your address is wrong or incomplete, email orders@uni-foil.com right away with your order number. We'll try to correct it before the order ships but can't guarantee a change once it's packed or with the carrier. If an order ships to the address you gave and is returned or lost as a result, re-shipping costs are yours.
If a shipment can't be delivered because the carrier can't reach you or messages from us or the carrier go unanswered, you remain responsible for the order. If the package is returned, abandoned or destroyed as a result, we can't offer a refund or replacement, and re-shipping costs are yours. We will always try to reach you first.
Damaged or lost shipments
All shipments are insured against loss or damage in transit. To make a successful carrier claim, follow the steps below. If they aren't followed, the carrier may deny the claim and we won't be able to compensate you.
When your shipment arrives
- Inspect every box before you sign, including the inner packaging and the product where possible.
- If there is any visible damage, such as a crease, bend, tear or dent, write it on the driver's delivery slip (for example "box damaged") or ask the driver to mark it damaged.
- Don't refuse the shipment. Accept it, note the damage and contact us. If the driver won't wait for you to inspect, write "damaged, driver would not wait to inspect" on the paperwork.
To file a claim
- Report it within 7 days of delivery.
- Email orders@uni-foil.com with your order number, clear photos of the damage and packaging, and the product's serial number if it has one.
We'll work with you and the carrier to resolve it with a repair, replacement or other fair resolution depending on the damage. Carrier claims can take time, and we'll keep you updated. If tracking shows your order is lost or stalled, contact us the same way and we'll open an investigation with the carrier.
Order changes and cancellations
To change, add to or cancel an order, email orders@uni-foil.com as soon as possible with your order number. Cancelled orders are charged a 15% processing fee. For details on changes, duplicate orders and cancellations, see our Returns and Refund Policy.
Contact
Orders, shipping, tracking and delivery: orders@uni-foil.com
Warranty claims: warranty@uni-foil.com
Gear and product questions: support@uni-foil.com
We usually reply within 1 to 2 business days.