Refund policy
Order changes and add-ons
To change or add to an order, email orders@uni-foil.com as soon as possible with your order number in the subject line:
#9999 Change
#9999 Add On
Please don't place a second order to add parts. Email us and we'll try to update your original order before it ships.
Each order is charged its own shipping. If you place separate orders on the same day or the next day, we don't combine them and we don't refund shipping on the additional orders, because each one is picked, packed and shipped separately. To pay shipping once, put everything in one order. If you email us before your orders ship we may be able to combine them, but we can't promise it.
Cancellations
Orders are processed quickly, so we can't guarantee a cancellation once an order is placed. To cancel, email orders@uni-foil.com right away with your order number. Orders that have shipped can't be cancelled.
If a duplicate order is placed and we have to cancel one, a 15% processing fee is deducted from the refund to cover payment and handling costs already incurred. Contacting us early usually avoids this.
Refunds
We don't accept returns for change of mind, fit or preference, or because you found the item cheaper elsewhere. This doesn't affect your rights under the law of your country. See the EU and UK and Australia sections below.
We will refund your order if:
- We miss the delivery time we agreed with you by more than 30 days, unless the delay was caused by events outside our control such as natural disasters, customs holds or carrier failures.
- We can't supply an item you ordered, including a pre-order we can no longer fill.
Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. Shipping charges are refunded only if the entire order is cancelled before it ships.
Store credit
If we've issued you store credit, it's applied at checkout when you're signed in to your Unifoil account with the email address the credit was issued to. Store credit can be used on any product and on shipping, and can't be exchanged for cash. If you don't see your credit at checkout, email orders@uni-foil.com before placing your order and we'll help you apply it.
Defective items
Defects in materials or workmanship are covered by our Warranty Policy: 1 year on foils and components, and 3 or 6 months on boards. Email warranty@uni-foil.com before sending anything back. Returns without a Return Authorization number can't be accepted.
Damaged or missing on arrival
If your order arrives damaged or incomplete, email orders@uni-foil.com within 7 days of delivery with your order number and photos, and follow the steps in our Shipping Policy.
International orders, duties and taxes
We can't accept a return or issue a refund on an order where the customer refused to pay customs or import charges. If a parcel is refused or abandoned at customs, Unifoil is not responsible for the loss.
EU and UK customers: right of withdrawal
Consumers in the European Union and the United Kingdom can withdraw from a purchase within 14 days of receiving the order without giving a reason.
- To withdraw, email orders@uni-foil.com within the 14 days with your name, order number and a statement that you are withdrawing from the purchase. We'll confirm by email.
- Return the goods within 14 days of telling us, unused and in their original packaging. You pay the return shipping.
- We'll refund you, including the original standard shipping charge, within 14 days of receiving the goods or proof that you've sent them. We may reduce the refund if the goods have been used beyond what's needed to inspect them.
Australian customers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Orders, returns and refunds: orders@uni-foil.com
Warranty claims: warranty@uni-foil.com
Gear and product questions: support@uni-foil.com
We usually reply within 1 to 2 business days.